DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
It’s totally up to you, you can choose to create an account or simply checkout as a guest.
WHICH COUNTRIES DO YOU SHIP TO?
We only ship to Australian postal addresses via this online store. If you are from another country please click here and you will redirected to our world wide online store.
DO YOU OFFER FREE SHIPPING?
We sure do…
FREE STANDARD SHIPPING ON ALL AUSTRALIAN ORDERS $250+
FREE EXPRESS SHIPPING ON ALL AUSTRALIAN ORDERS $500+
HOW LONG WILL DELIVERY TAKE AND HOW MUCH WILL IT COST?
Once you’ve placed your order, we’ll process, pack and send it within 1 - 2 business days. You can select which delivery methods works best for you with estimated arrival times. We offer FREE Speed Post on orders $50+ AUD and FREE Express Shipping on orders over $500+ AUD otherwise see pricing below:
|Service Cost||Estimated Delivery Time||Tracking|
|Speed Post $15 AUD (Hong Kong Air Mail)||3-9 business days||Yes|
Express Shipping $40 AUD (TNT Courier)
2-3 business days
WHERE DO YOU SHIP FROM?
All our packages are dispatched from our warehouse in Hong Kong.
WHAT PAYMENT METHODS DO YOU TAKE?
There are several ways to pay, including all the usual suspects: we accept Visa, MasterCard, American Express and Maestro. You can also choose to pay with PayPal.
WILL I HAVE TO PAY ANY DUTIES OR TAXES?
Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. We will not be liable for any custom or import duties. To help estimate any duties and taxes click try using this external www.dutycalculator.com
Good news for US consumers! Starting March 10, 2016, imports of merchandise up to USD 800 will be allowed into the United States free from duties and taxes.
CAN I CHANGE MY MIND OR AMEND MY ORDER ONCE IT’S PLACED?
We wouldn’t be human if we didn’t change our minds. Once your order is submitted, we create a four hour window so you can make any amendments prior to dispatch. Please email email@example.com within four hours of submitting your order to ensure we can catch it in time.
HOW CAN I TRACK MY ORDER?
You will receive a tracking number once your order has been fulfilled.
For standard shipping you can track your parcel using the tracking number supplied in your shipping confirmation email and then typing it in here.
CAN I RETURN OR EXCHANGE MY ORDER?
Absolutely! For our Australian customers we also offer FREE returns. With so many frames to choose from, the hardest decision is narrowing it down to ‘the one’. We allow for a ‘Try It On’ policy for any online purchase valid for 30 days after receiving your order. Please return the item ‘as new' and in its original packaging. You are also entitled to a refund or replacement if the item is faulty. To learn more about out returns policy click here or email firstname.lastname@example.org.
CAN I BUY A GIFT CARD?
You can’t go wrong with a gift card, in fact, you can really only get it right. Click here to purchase one.
DO YOU HAVE A 'TRY IT ON' POLICY?
Our 30-day 'Try It On' policy allows you the time to experiment with a selection of frames to find the perfect pair, with the option of a full refund or store credit should you find the item unsuitable. All returns must be made within 30 days from the date you receive the order in the post. We also offer FREE returns for our Australian customers.
HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
We will send you a seperate email as soon as your package has left our warehouse.
HOW DO I KNOW THESE ARE GENUINE SUNDAY SOMEWHERE ITEMS?
When you purchase from our online store (www.sundaysomewhere.com), you can rest assured that the products are 100% authentic.
WHAT SIZE AM I?
On each product page on the website you will find measurements that correspond to each style. Our online filters help you select the frame style that best suits your face shape (square, oval, circle or heart). If you are still unsure of what frame might suit you best, please jump on our live chat or email us. One of our team will be more than happy to help you find the perfect pair.
WHAT CURRENCY WILL I BE CHARGED IN?
All transactions are charged in AUD.
CAN I PUT PRESCRIPTION LENSES IN YOUR FRAMES?
The good news is most of our frames are 100% scriptable. Information on which frames are suitable can be found on the product page under the ‘Detail’ section, or feel free to pop us an email, we’ll be more than happy to help.
WHAT ARE YOU FRAMES MADE OUT OF?
We take great pride in the quality and craftsmanship of our sunglasses and the precision and artistry that goes into the creation of every item in the SUNDAY SOMEWHERE Collection. Our sunglasses are designed in Australia and produced with Italian acetate, CR 39 Lenses (the best ones) and German OBE hinges.
I HAVE A SCRATCH ON MY LENS WHAT SHOULD I DO?
The good news is that most lenses can be replaced. Please email us a photo (email@example.com) of your scratched lens, and we can check our inventory to advise if we have any replacement lenses available for that style of frame. If you didn’t purchase your glasses within the warranty period of 12 months, lens replacements incur a $40 AUD (plus $10 shipping) fee.
WHERE CAN I GO TO TRY ON A PAIR?
We’re stocked in over 600 stores in more than 30 countries so there is hopefully a store near you! Please click here to visit our store locator to find a stockist in your area. The best thing to do is to get in touch with them directly to see if they have the frame you want in-stock.
ARE YOUR LENSES POLARIZED?
Polarized lenses are used historically for sport, fishing, snow sports and other general outdoor fitness activities, whereas our focus has always been fashion frames.
If we haven’t been able to answer your question or you have any other concerns, jump on live chat or please email us at firstname.lastname@example.org we'll be more than happy to help.